Terms & Conditions

Pinkexc Online Direct Terms of Service

1. Acceptance of Terms

The Terms of Use will govern the terms under which you may access the website and the service provided by it. By accessing and using this service you are agreeing to the terms of use, i.e. the agreement between you and cryptocurrency exchange. The act of registration and use of the exchange facility provided mean that you are agree to accept and be bound by this agreement.

2. Registered User

A visitor who has registered himself on the website or in any of our service provider whether he has used or not used the products offered by the service will be termed as a registered user. The act of registration and the use of the exchange facility mean that the registered customer accepts and is bound by this agreement.
    Service Provider
  • The word ‘service provider’ refers to PINKEXC (M) SDN BHD in Malaysia

3. Transaction/Instruction

Transaction/Instruction refer to the payment of funds that the registered user request for and authorized through the online platform to process by user.

4. Online Platform

Online platform is the online web based service on which the registered user may request the Transaction/Instruction activity.

5. Pinkexc.online

Pinkexc.online is the online portal providing registered users an exchange platform. PINKEXC will disburse the amount to the bank which owned by registered user using PINKEXC banking channel.
    This web based service is brought to you by:
  • PINKEXC (M) SDN BHD in Malaysia

6. User

In order to access and use this website and avail of any facility provided, you must be an individual of at-least 18 years of age. You must have a valid postal address, e-mail, phone number and bank details. You acknowledge that by initiating a transaction; you are requesting Pinkexc.online, the web based exchange facility to process your transaction, an offer which the service provider may accept or reject at its sole discretion.

7. Activation of Registration

The registration with PINKEXC can only be activated based on compliance and KYC norms which highlighted by Bank Negara Malaysia: Anti Money Laundering and Counter Financing of Terrorism – Digital Currencies (Sector 6)

8. Email, Password and Secret Pin

The registered user will use email address to log in to the website and secret pin for all future transactions. Registered user will be responsible for maintaining the secrecy and confidentiality of email, password and secret pin. Registered user is fully responsible and liable for all transactions and activities involving the email, password and secret pin including any unauthorized use or misuse of the customer email and/or password and/or secret pin. PINKEXC shall have no obligation to verify the authenticity of any transaction or activity.

In consideration of PINKEXC agreeing to provide the facilities as per the Terms of Service, the Registered User hereby agrees to unconditionally to indemnify PINKEXC exchange and hold PINKEXC harmless against any liability, cost, damages, claims, suits and proceedings based upon or relating to such unauthorized access and use. The Registered User agrees to log out from his or her account at the end of each session. The Registered User will immediately notify PINKEXC via phone 05-5251855, email admin@pinkexc.com or submit a support ticket http://pinkexc.biz/tickets/?v=submit_ticket by concerning any suspected loss, theft, unauthorized usage of the email or password, any other breach of security, or any receipt by the registered user of confirmation of a transaction, fund or other activity which the Registered User did not authorize; or any inaccurate information in the registered users account balances or transaction history.

If the registered user forgets his/or her secret pin, it is subject to the service provider, referring to the verification and to PINKEXCs satisfaction as to the registered users identity, either proceed to send the reset secret pin by email on the mail address provided by the registered user at the time of registration.

9. Process

Pinkexc.online is a web based electronic process for cryptocurrency exchange from registered user’s account to registered user’s bank account or to registered user’s 1LIFE Prepaid Card MasterCard account. Registered user will be able to use his/her cryptocurrency exchange instruction on the website itself and make funding for that exchange through the internet banking facility/wire transfer using local bank account or through his credit/debit card. In case the registered user is using internet bank facility/wire transfer using local bank account, the transfer will have to be made to the bank account of our service provider. The transaction will be processed only after PINKEXC receives fiat money into the designated bank account mentioned on the website during transaction.

The Process for completing the transaction is as follows.
  • Registration of the customer
  • Registration approval subject to KYC and compliance rules
  • Filling up account details of the customer
  • Booking the transaction
  • Upload receipt (if requested by the website)
  • Process of exchange instructions by the service provider after regulatory checks

10. Payment through Credit/Debit Cards

This facility can be availed by customers having a credit/debit card issued by a bank in Malaysia for exchange in Malaysia. If you are paying by credit/debit card, PINKEXC will process your transaction only after confirming the receipt of your funds to our designated account and will take 48 to 72 hours to complete the transaction.

PINKEXC, the service provider and its banking partner providing this facility reserve the right to reject the transaction which is solely under the discretion of PINKEXC, the service provider and its banking partner.

11. Important Notice

Our system verifies your card against your identity and of does not match your identity, your order will not be processed to protect you from fraud. This is done to ensure that we do not process a transaction that are not initiated by you.

Please use internet banking account to fund your transaction. Use your own account for funding the transaction.

12. Registered Information

Limited access will be given to non-registered users or Level 1 user which not provide PINKEXC their supporting documents. Only registered users which complete Level 2 (provide PINKEXC supporting document) will have full access to the site. The registered user agrees to provide true, accurate, complete and current information as given in the registration form on the website and update this information form time to time to keep it updated, complete, accurate and true. If it comes to the knowledge of PINKEXC that the details provided by the user is untrue, inaccurate, not up to date or incomplete or if there is any incongruity, PINKEXC reserves the right to cancel the registration or any pending transaction. PINKEXC reserves the right to request at any time additional documents from the registered user.

All services availed of through website, whether registered online or offline shall be governed by the terms and conditions applicable to PINKEXC as appearing on the website of PINKEXC.

PINKEXC reserves the right to change the terms, condition and notices applicable to the use of the site and reserves the right to modify any features of any products or services and information offered by the site. You are responsible for regularly reviewing these terms and conditions. Continued use of the site after any such changes shall changes shall constitute your consent to such changes.

13. Personal Information

The registered user authorizes PINKEXC to use the service of third parties to verify the registered user’s identity details/credit history at the time/prior/or subsequent to the registration and obtain reports relating to the registered user.

14. Payments

PINKEXC does not control and is not responsible in any manner for any fees or changes that may be imposed by you financial institution(s) associated with your payment source. In particular, your local bank may be charge fees for using the internet banking service/wire transferring funds to the service provider’s account depending on the payments options chosen by you.

Some credit card issuer may treat the use of your credit card to use the service as “cash advance” rather than a purchase transaction and may impose additional fees and interest rates for the transaction. PINKEXC is in no way responsible or would bear these charges, if any, applied to the registered user by these services.

15. Transferring of Funds

Funds are transferred to the bank account in the manner that the registered user are the holder of the bank account. PINKEXC will reject the transferring funds if the registered user is using other person’s account such as friends or family members. Delivery time is subject to AML compliance checks. PINKEXC will execute the transaction only after receiving credit to its service provider’s bank account on the instruction/transaction made by the registered user.

16. Cryptocurrency Exchange Rate

The cryptocurrency exchange rate applied on the transaction will be the prevailing rate in the day when the transaction is initiated. The cryptocurrency exchange rate is being displayed on the transaction confirmation page on the PINKEXC website. Cryptocurrency exchange rates are highly volatile and is subject to change.

17. Cancelling Payments

The registered user cannot cancel or amend any instructions one provided, except as specifically detailed on the website. Additionally, when the registered user places a request to cancel an instruction or a transaction that has been authorized by the registered user, such cancellation is not guaranteed by PINKEXC. Such instruction or transaction will only be cancelled if the registered user’s request for cancellation is receiving and acted upon before the instruction or transaction has been executed by PINKEXC.

For placing a cancellation request the registered customer has to follow the steps involved
  • Through phone : 05-5251855
  • Through email : admin@pinkexc.com
  • Support ticket : http://pinkexc.biz/tickets/?v=submit
PINKEXC reserve the right to cancel transaction, if the transaction request has not been executed by PINKEXC.

18. Other Terms of The Service

PINKEXC may, in its sole discretion, refuse any transaction or limit the amount to be transferred, either on a per transaction basis or an aggregated basis. PINKEXC reserves the right at any time and from time to time, to modify or discontinued the Service (or any part thereof) with or without notice. PINKEXC in its sole discretion may modify this agreement from time to time without any prior notice, unless otherwise specified by PINKEXC, all changes shall take effect automatically and become part of this agreement and be binding on you beginning on the day they posted on the website. Registered users using the service shall not violate this terms of service or any rules and regulations, including but not limited to rules and regulations relating money laundering, fraud or funding of terrorist organizations.

19. Third Party Facilities

PINKEXC uses the service of third parties and makes no warranty on behalf of such third parties. PINKEXC will not be liable for any loss or damage of any sort incurred of transactions or dealings between registered users and such third party providers.

20. Personal Information

By continuing on this website, you authorize the corporation and its authorized representatives to capture your IP address which may be used to establish your identity. You understand that your personal details including IP address which may be transmitted through third party system for the purpose of verification and may be shared with any law enforcement agency or any regulating agency.

21. Communication

The registered user agrees that PINKEXC might contact the registered user either through phone, email or other means of communication to explain about the product, or to ask information to conform to statutory or legal requirements

22. PINKEXC M SDN BHD Terms and Condition

  • This agreement is between Customers (hereinafter referred either as "Customer", "you" or "your") and PINKEXC M SDN BHD (hereinafter referred either as "we", "us" "our", or "PINKEXC" as the case may be).
  • Our agreement with you is that we will take reasonable care to provide the cryptocurrency exchange service. As such, we agree to provide you with the cryptocurrency exchange service including cryptocurrency to fiat money, fiat money to cryptocurrency and cryptocurrency to cryptocurrency.
  • Signature by the customer on the transaction form shall constitute acceptance of the Terms and Condition set out herein, as amended from time to time.
  • PINKEXC M SDN BHD is free to use service(s) of intermediary banks or financial service institutions or other money service business of its choice for execution of fund transfer.
  • Cryptocurrency exchange service fee shall be charged from the customer for each exchanging made by the customer. Exchange service fee may change from time to time and without advance notice.
  • We may, in our sole discretion, refuse any transaction or limit the amount in the transaction. These limits imposed are done at our sole discretion and may be changed from time to time. We may also refuse to send fund or allow to be paid at the destination or receiving end if we believe that:

    • By doing so we might break any law, regulation, code or other duty and responsibility that apply to us;
    • By doing so may expose us to action from any government or regulator; or
    • It may be linked with the fraudulent or illegal activity

  • Unless the law prevents us, we may (at our sole discretion) inform the customer reasons for our refusal and how the customer can rectify any errors in fund transfer instructions given.
  • We act only as a cryptocurrency exchange and accept no responsibility or liability arising from transactions between the sender and any third parties. In particular, we accept no responsibility or liability for any goods or services including quality and delivery from them, which are paid for by fund transfer.
  • We have no obligation to you to initiate or perform cryptocurrency exchange service if :

    • We are unable to obtain satisfactory evidence of your identity
    • We have reason to believe that the details provided by you are incomplete, incorrect, unauthorized or forged
    • We fail to obtain payment (the amount of fund either fiat money or cryptocurrency) for the transaction from you and we do not accept any liability for damages resulting from non-payment or delay in payment of a fiat money transfer or a failure to perform a transaction by reason of any of these matters.

  • If you want your transaction processed on the same day, you need to submit the details and make payments for the transaction on or before 5.00 p.m. (Monday to Friday). Those that are receiving after the cut-off time will be processed the following business day business day.
  • In order to complete the purchase of cryptocurrency, the reference number and fund transfer receipt must be uploaded.
  • Customer should not disclose the reference number, value of transaction or other information about the transfer to any other person other than the intended recipient.
  • In case of bank transfer, we will transfer the fiat money to the account holder who is also the owner of PINKEXC account.
  • If we fail to complete your transaction within reasonable period as applicable in the circumstances you will be entitled to get refund of the transferred amount of your transaction unless we can show that there was a mistake from the bank or in the recipient’s details provided to us by you. In case of refunds, we will promptly refund the transfer amount.
  • In no circumstances shall we be responsible for any losses or damages which are not foreseeable consequences of a breach of these terms and conditions or any failure to complete transaction either within a reasonable time or at any time.
  • We do not accept the responsibility for any failure to perform your instructions as a result of circumstances which could reasonably be considered to be outside of our reasonable control.
  • You must inform us immediately if you think that a transfer was not made properly or never arrived. We will not refund fiat money to you if there is undue delay in telling us about the problem and in any event if not informed within 1 month from the date of sending the fiat money.
  • We will not be liable to the customer for any incidental, indirect, special or consequential losses or costs or damages or for business losses (such as loss to business profits or opportunities) the customer suffers.
  • Customer do not have right to cancel the transfer once the transaction is processed and receipt is given to the customer. Nevertheless if requested by the customer, we may at our sole discretion, cancel the transfer before it is paid out to the intended recipient. If customer wishes to cancel a fiat money transfer and request a refund of the transfer amount, the customer must request us in writing along with a copy of the fiat money transfer receipt provided to the customer.
  • It is understood by the customer that all such cancellation request shall be subject to the rules governing cancellations of the intermediary banks/financial service institutions/other money service businesses who makes the pay-out to the intended recipient.
  • The cryptocurrency exchange will be subject to laws related to Bank Negara Malaysia: Anti Money Laundering and Counter Financing of Terrorism – Digital Currencies (Sector 6) and may be blocked/freeze in case found suspicious. The customer will be fully responsible to provide necessary evidence/clarification to prove legality of entities/funds.
  • Applicable laws prohibit cryptocurrency exchange from conducting business with certain individuals and countries. In order to comply, PINKEXC is required to screen all transaction against a list of names provided by various governments and/or government agencies. If a potential match is found, we will suspend the transfer and request additional information on either the sender or receiver, as necessary.
  • We will not be liable if we break this agreement because of abnormal and unforeseeable circumstances outside our control where we could not avoid breaking this agreement despite all efforts to the contrary which may include, for example, strikes, industrial action, problems with another system or network, mechanical breakdown, data processing failures, Malaysia’s Law, government or government agency policy or other reporting institution including, without limitation, Act of God, industrial action equipment failure or interruption of power supplies provided that PINKEXC shall endeavour to notify its customers of any anticipated delays by notice.
  • Nothing in this agreement limits our liability for acting fraudulently or very carelessly and otherwise excludes or limits our liability to the extent that we are able to exclude or limit by law.
  • We will report suspicious transaction to any government authorities if we are required to do so by law.


  • In using the cryptocurrency exchange service, we may need to send your details to third parties. We are committed to protecting your privacy. We may use customer’s personal information and the details of exchange and store them on our database, in order to provide the customer with our services, for managing our business and market research as permitted by applicable law. Customer must consent to share his/her personal information with us. We may for those purposes share the information with our group or other companies/reporting institutions.
  • Customer may request access to his/her personal information, ask for the information to be corrected or updated or, for legitimate reasons, oppose its processing, by writing or emailing to us.
  • We maintain records of your transaction history to the extent required under applicable law. Records will be updated on a continuing basis as transactions are made and received.
  • We are committed to provide customer with best service at all times. In the unlikely event that the customer is dissatisfied with our service, please write or email us addressed to Complaints Officer, PINKEXC M SDN BHD, 1 Jalan Meru Bestari A14, Medan Meru Bestari, 30020 Ipoh, Perak, Malaysia, Phone 05-5251866 and our email address is admin@pinkexc.com
  • We will deal with customer’s complaint promptly and fairly. In case we need more time to resolve the complaint, we will send an acknowledgement to the customer within 5 working days and send a final response within 8 weeks of receipt of complaint. If the customer do not receive our final response after 8 weeks or is unhappy with our final response, the customer can write to the Ministry of Domestic Trade, Co-operatives and Consumerism at Lot 2G3, Presint 2, Pusat Pentadbiran Kerajaan Persekutuan, 62623 Putrajaya, Malaysia. Phone 03-88825500, fax 03-88825762 https://eaduan.kpdnkk.gov.my; within four months from the date of final response.
  • You agree to indemnify and hold us and our respective affiliates, subsidiaries, officers, agents, co-branders and other partners, directors, and employees, harmless from any claim or demand, including reasonable lawyers and legal fees, made by any third party due to or arising out of your use of this service, your connection to the Service, your violation of the terms of this agreement, or your violation of any rights of another.